Privacy Notice

You can complain without creating an account. Anonymous does not mean that no technical data is processed. This notice describes what this particular MoanWall installation collects and how it is used.

Last updated: 22 October 2026. Operator: MoanWall.

Privacy contact: support@moanwall.com (or use our privacy request form).

1. Information we process

• Public moans: complaint text, optional handle, time posted, moderation status and ME TOO reaction counts. Handles and approved content are publicly visible. Please do not post personal or contact information.
• Abuse prevention: a keyed one-way HMAC derived from the visitor's IP address for posting limits, reactions and reports. The application does not place the raw IP in its complaint records. The hosting provider may separately keep server access logs including IP addresses.
• Browser storage: an essential PHP session cookie for cart, security tokens and form handling; browser local storage for your optional handle; browser session storage to remember that you saw the rules during the current tab/session. These are not advertising cookies.
• Shop orders: buyer name, email, optional phone, shipping address, items, amounts, currency and payment/order status. Payment card details are entered on Stripe-hosted pages, not stored by MoanWall. Manual bank payments may require proof of transfer.
• Reports and privacy requests: report reason, complaint ID, optional report details, your contact email if submitted, and message content. Reporters are not publicly identified.

2. Why we process data

To operate the wall and store, publish approved content, run spam/abuse prevention, review reports, handle requests, fulfill purchases, account for payments, secure the service and meet legal obligations. Depending on the circumstances, processing may rely on your request to use the service, fulfilment of a purchase contract, legitimate interests such as safety and fraud prevention, legal obligations, or another lawful basis available under applicable law.

3. Sharing and service providers

Approved handles and moans are public and can be copied or shared by others. Hosting providers may process technical access data. Stripe processes checkout and payment information if selected. The site loads fonts from Google Fonts, whose servers may receive technical connection data. Frankfurter is used by the shop's currency-sync job for exchange-rate data, not your order details. Payment partners and external sponsor websites may have their own notices. We do not currently include a third-party behavioural-advertising tracker in the supplied site code.

4. Where information is stored and how long

Moans remain in the database even after leaving the 50-item public wall until deleted as part of moderation, maintenance, a valid request or legal retention requirements. Shop and transaction information may be kept for fulfilment, records, disputes and legally required periods. Request and report records are retained while needed for resolution and reasonable security/legal purposes. Backups and hosting logs may follow separate provider retention schedules. We do not claim automatic deletion when a moan drops off the wall.

5. Your choices and rights

Leave the handle blank when posting, avoid identifying yourself, and clear your browser's stored handle or session if desired. Depending on applicable law, you may have rights to access, correction, deletion, objection, restriction or other control over your personal information. Contact us to make a request; we may need to verify identity before acting, and legal exceptions may apply. If you are in Thailand, relevant rights may arise under the Personal Data Protection Act (PDPA).

6. Security and concerns

We use HTTPS when properly installed, escaped public output, security form tokens, password-protected administration and restricted access to private order data. No online service can promise perfect security. Report a privacy problem privately rather than exposing personal details on the wall.

7. Updates and contact

We'll update this notice if practices or features change. For moderation, privacy-rights requests or shop support, use our private contact form. It stores the request in the admin queue; it does not automatically send a confirmation email.